Privacy

1. Introduction

We take the protection of your personal data seriously. This Privacy Policy explains what personal data we collect when you visit our website or contact us, how we use it, who we share it with, and the rights you have under the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

2. Controller

The controller responsible for the processing of personal data on this website is:

DLD Transport UG (haftungsbeschränkt)
Westkotter Str. 102
42277 Wuppertal
Germany
Email: kontakt@dld-transport.de
Phone: +49 1512 500 28 66

For any question relating to data protection or to exercise your rights under the GDPR, please contact us using the details above.

3. What personal data we collect

3.1 Contact form and email enquiries

When you contact us through the contact form, by email, by phone or via WhatsApp, we process the data you provide to us, in particular:

• name;
• email address;
• phone number (optional);
• subject and content of your message;
• any further information you voluntarily include (for example, details of a planned transport).

Communication via WhatsApp may involve processing of your data by Meta Platforms Ireland Limited under its own terms and privacy policy. If you prefer not to use WhatsApp, please contact us by email or phone.

3.2 Price calculator

The price calculator on our website processes only the inputs you make on the page — namely the selected vehicle category and the distance in kilometres. These inputs are used to display an indicative price.

We do not require you to enter any personal data in order to use the calculator. Calculator inputs are not linked to your identity by us.

3.3 Server log files

When you visit our website, our hosting provider automatically collects technical information that your browser transmits to our server, including:

• IP address (anonymised where technically possible);
• date and time of the request;
• pages visited and HTTP status;
• browser type, version and language;
• operating system;
• referring URL.

This data is necessary for the technical operation, security, and stability of the website.

3.4 Cookies and similar technologies

Our website uses cookies and similar technologies. A short description of the categories used:

• Strictly necessary cookies — required for the website to function (session management, security, language preference). These cannot be disabled.
• Functional cookies — remember your settings (such as language or dark / light mode).
• Third-party content (such as embedded maps or messaging widgets) — loaded only after you accept the corresponding category.

We currently do not use analytics, advertising or marketing cookies. Should we introduce such cookies in the future, we will update this Privacy Policy and obtain your consent in advance through the cookie banner on the website.

You can manage or withdraw your consent at any time via the cookie banner / settings on the website, or through your browser settings.

4. Purposes and legal bases of processing

We process your personal data on the following legal bases under Article 6(1) GDPR:

Where we rely on consent in the future (for example, if we introduce analytics cookies), you may withdraw it at any time with effect for the future, without affecting the lawfulness of processing carried out before withdrawal.

5. Recipients of personal data

We do not sell or rent your personal data. We may share it with the following categories of recipients, only as necessary:

• IT and hosting providers that operate our website and email infrastructure;
• Communication providers (for example, email and messaging services such as WhatsApp / Meta Platforms Ireland Limited);
• Tax advisors, auditors and lawyers under appropriate confidentiality obligations;
• Subcontracted carriers and logistics partners, where strictly necessary to perform the transport contract;
• Authorities, courts and regulators, where required by law.

External service providers acting as processors on our behalf are bound by a data processing agreement in accordance with Article 28 GDPR.

6. International data transfers

Where personal data is transferred outside the European Economic Area (EEA) — for example because a service provider is located in the United Kingdom or the United States — we ensure that an appropriate transfer mechanism is in place, in particular:

• an adequacy decision of the European Commission; or
• the EU Standard Contractual Clauses (SCCs) together with, where necessary, additional safeguards.

You may request a copy of the relevant safeguards by writing to kontakt@dld-transport.de.

7. Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law:

• Contact form / email enquiries that do not lead to a contract — generally deleted within 6 months, unless a longer retention is justified;
• Transport-related documentation (contracts, invoices, CMR, delivery notes) — retained for the statutory periods under German tax and commercial law (generally 6 or 10 years);
• Server log files — usually retained for a short period (a few days to weeks) for security purposes and then deleted or anonymised;
• Cookies — for the period stated in the cookie banner / settings.

After expiry of the applicable retention period, data is deleted or anonymised.

8. Your rights

Under the GDPR, you have the following rights in relation to your personal data:

• Right of access (Art. 15 GDPR);
• Right to rectification of inaccurate or incomplete data (Art. 16 GDPR);
• Right to erasure (“right to be forgotten”) (Art. 17 GDPR);
• Right to restriction of processing (Art. 18 GDPR);
• Right to data portability (Art. 20 GDPR);
• Right to object to processing based on legitimate interests (Art. 21 GDPR);
• Right to withdraw consent at any time, where processing is based on consent (Art. 7(3) GDPR).

To exercise your rights, please contact us at kontakt@dld-transport.de. We may need to verify your identity before responding.

Right to lodge a complaint

You also have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement. The competent authority for DLD Transport UG is:

9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure, including TLS / SSL encryption for data in transit, access controls, and regular review of our security measures.

Access to personal data is limited to authorised personnel on a need-to-know basis, and our staff and processors are bound by appropriate confidentiality obligations.

No method of transmission over the internet is fully secure. You are responsible for keeping your own devices and credentials secure.

10. Automated decision-making

We do not use any automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 GDPR.

The price calculator displays a purely indicative figure based on the inputs you provide and does not constitute an automated decision in this sense.

11. Children

Our website and our services are addressed to businesses and adult professional users. We do not knowingly collect personal data of persons under 16 years of age. If you believe that we have inadvertently collected such data, please contact us so that we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities or in applicable law. The current version is always available on our website with the “Last updated” date. We recommend that you review this page periodically.

13. Language

This Privacy Policy is drafted in English. Translations into Romanian, German or any other language are provided for convenience only. In the event of any inconsistency, discrepancy or conflict between the English version and any translation, the English version shall prevail.